AI customer responses
Answers questions on WhatsApp and your website in over 100 languages, around the clock.
Features
Everything Kundi does.
A conversation platform and a commerce record for businesses that sell in chat. Filter by what you need.
FAQ handling
Opening hours, location, delivery areas and policies answered from your business profile.
Shared inbox
Every conversation from every channel in one list, with the full history beside it.
Human handoff
Rules decide when the AI pauses and passes a thread to your team, with context attached.
Coming next
Voice note transcription
Voice messages written out and turned into bookings without anyone pressing play.
Product and menu browsing
Customers browse what you sell inside the chat, with prices and current availability.
Order capture
Orders, bookings and holds taken in the conversation and recorded against the customer.
Mobile Money payments
MTN MoMo requests sent in the chat. Funds settle to your merchant line, never to Kundi.
Customer history
Every past order, question and preference attached to the person you are talking to.
Missed demand
What customers asked for that you do not sell yet, counted and ranked each week.
Frequent requests
The questions and items that come up most, so you know what to stock and staff for.
Peak engagement
The hours and days your customers actually message, mapped across the week.
Customer profiling
Who buys what, how often they return, and which threads are worth following up.
Dashboard and analytics
Conversations handled, orders captured, revenue collected and response times.
Business profile
Hours, locations, policies and documents the AI answers from. Change it once, applied everywhere.
Agent configuration
Turn the agent on or off, set handoff rules, and choose when payments are requested.
Agent simulation
Test the agent against real questions before customers ever see it.
Deployments
Connect WhatsApp and add the chat to your website from one place.
Coming next
Mobile application
Answer, approve and check the numbers from your phone while you are on the floor.
Every feature is included during early access. Nothing here is billed separately.
Explore every feature→Three problems this was built for.
The problem
Replies arrive too late
A customer who waits twenty minutes for a price has usually asked somebody else by then. Kundi answers in seconds, at any hour, in the language they wrote in.
The problem
Nothing is learned from past conversations
Thousands of messages a year and none of it reaches a decision. Kundi reads your order and conversation history together and reports what to do about it.
The problem
Leads are hard to spot
The person asking about a party of twelve looks the same as the one asking for directions. Kundi flags intent, remembers who returns, and tells you which threads to follow up.
Start with your own WhatsApp number.
Early access is free while we build with the first businesses in Kigali.